Achivements
Reduction of printing costs to 60% through effective purchasing
- Monitoring inventory levels
- calculation of requirements
- Weighing up the right purchasing quantity in coordination with the update cycles and project planning
Increase in customer satisfaction from 55 to a constant 92 by improving the manuals quality and clarity.
Doubling sales through a self-created campaign that struck a chord with customers
Creation of tools (click path) for support agents in order to be able to act better in the call and reduce the AHT